We provide our own insurance, food handler permits, and health permits for each event.

All of our catering customers will be provided with an estimate of the expected costs for our services based upon the number of servings estimated. This estimate will be provided once we recieve information regarding the number of guests, type of party, location, time, date, etc.

We utilize catering contracts for our professional services to insure complete assurance that all commitments will be carried out to your satisfaction.

There is a 50% retainer fee on all events, unless prior arrangements have been made with our catering coordinator.

We will contact you to verify the exact number of guests for which you wish to guarantee services for no later than five working days before the event. In the event a guarantee service number is not received, the original estimated attendance count will be prepared and charged.

State and local taxes are not included in our prices and will be added to your invoiced total. We will provide an estimate of the total taxes due on your catering estimate. If your organization is tax exempt,we must receive documentation reflecting the exemption status not later than five working days before the event. If we don't receive this documentation, you must pay all taxes associated with the event.

There is a minimum charge for catering parties. Our minimum number of servings for catering and special events is based upon 25 servings.

Additional travel charges may apply if out of our service area -- Greater Puget Sound (Seattle, Tacoma, Everett, Olympia, Bellevue). Please contact us for more information.

We provide a menu board which displays the featured flavors for your guests.

24 hours notice is usually required. Please contact us for more information.

Our Ben & Jerry's branded catering vehicles may be requested based upon availablity. Please refer to our photos and equipment pages to see pictures of our vehicles and equipment.

We provide discounts for large groups.

If you need artwork or invitations for your event, please let us know and we will provide it electronically.

We provide all napkins, spoons, cups, cones, etc. in order to serve at your event. We typically don't need anything in order to serve ice cream to your guests. Some situations require that we utilize what's available on site. Please let us know if there will be anything that will make serving difficult i.e steep hills, serving on a boat, etc.

We do work with other caterers and event planners. Ask us for our rate sheet.

We recommend against serving any ice cream with nuts due to people having nut allergies and the risk of cross contamination and liability.

Most of our ice cream products are certified Kosher. Please ask to see our certificates.

We have dietary information available for all of our products which we bring with us. Please review our nutritional brochure.

We normally provide a few extra ice cream scoops that are "nut/dairy free" in order to accommodate persons with nut, dairy, wheat allergies. Please let your scooper know if you have any allergy concerns.

We also suggest that you request small portions of pre-packaged items for persons with nut, wheat and/or dairy allergies. We strongly suggest having a No Sugar Added (NSA) ice cream available for persons who can't have sugar i.e. diabetics.

We take care of our own garbage (unless otherwise arranged) and remove our waste/refuse after the event.

We do not normally leave unused ice cream after an event. Please discuss this with us if you are interested.

Set up time is not included in your service time. We normally arrive 30-45 minutes early to set up and then serve for one to two hours or until your guests have been served. Service time can be increased for $20 per hour for each staff scooper required. Additional staff are also available at $20 per hour.

We typically use dry ice to keep our ice cream at cold serving temperature in our carts and coolers. We also have a generator to keep the freezers in our cowmobile running if power is not available. Some cities (Seattle) require a generator permit.

A 4oz. Serving is approximately two scoops of ice cream.

Ice Cream comes in a sugar or cake cone or a logo Ben & Jerry’s cup. Cake cones are available at no extra charge. Upgrade to Waffle cones for $1 per waffle cone. Sundaes are served in our Ben & Jerry's logo cup. Smoothies are served in our 12 ounce logo cup.

We do not do "All You Can Eat" events unless all of the ice cream is pre-purchased for your event. For planning purposes each bulk flavor tub contains 2.5 gallons of ice cream and will provide approximately 45-50 servings. We typically bring a minimum of 4 bulk flavor tubs to each event.

In order to estimate the number of servings you think you'll need at your event - think about your audience. Typically 100% of children will eat ice cream. About 60-70% of adults will eat ice cream. Please contact us for help in estimating the number of servings at your event.

Ben & Jerry's ice cream always draws a crowd. If we are in a public area, this can cause problems. We don't always know who the invited guests are versus who's just walking up trying to get "free" ice cream. Please provide assistance if you plan to serve in a public area.

We provide our services based upon servings. We need to know what YOUR policy on serving seconds, extra scoops, portions to go, "guests"/party crashers and special requests are before we start. Otherwise, we will do what the customer (your guest) asks and this may impact your invoice. We can provide a sign at the serving area which states your serving policy -- this works exceptionally well for these situations.

We typically bring enough ice cream to serve an additional 25-30 percent of the number of servings requested. We will be happy to help you estimate the number of servings for your event.

If you have ANY questions about our services, please contact us.